24∕7 Support & IT Project Monitoring
Ensure your product stays online and fully functional with Onix’s 24∕7 IT support proposal. We offer round-the-clock monitoring, fast incident response, and infrastructure reliability—all backed by clear SLAs and a recovery-first approach to minimize downtime.
Trusted by clients worldwide
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24∕7 IT support: keep your business running non‑stop
When your app goes down at 2:00 AM and there’s no one to fix it, you don’t lose just uptime—you lose customers, revenue, and trust. That’s why our 24∕7 support services exist: to catch the fire before it spreads. No delays. No “we’ll look into it tomorrow.” Just action.
At Onix, we deliver always-on, SLA-driven IT support with a human touch. From incident response to runbook execution and monitoring setup—we keep your infrastructure alive, your users happy, and your devs stress-free.
Incident recovery & 24∕7 monitoring
Things break. We fix them—fast. Real-time infrastructure monitoring with automated alerts, Slack notifications, and round-the-clock incident response—even at midnight on a holiday.
Runbook-based escalation management
No guesswork. No delays. Just action. We document and execute runbooks tailored to your stack. If something breaks, we know exactly what to do and when to escalate it to your team.
Monitoring stack setup & integration
If you don’t see it, you can’t fix it. We configure preferred monitoring tools, integrate alerting into your daily tools, and ensure you're never in the dark again.
SLA-based response for critical incidents
Uptime isn’t optional. Unexpected server overloads—we react within strict SLA timeframes, log every minute, and resolve or escalate as needed.
Monthly health reports & insights
Visibility builds trust. We don’t just solve issues—we show you what happened, why it happened, and how to prevent it. Every month, delivered straight to your inbox.
Scale-up support for SaaS & marketplaces
More users, more pressure. Our support grows with you—whether you're an early-stage startup or a post-Series A SaaS platform. We help you scale without infrastructure drama.
Your users expect reliability—day or night. Let’s build or enhance your 24∕7 support operations to match that trust.
Always-on, always-ready: 24∕7 IT support services for business‑critical infrastructure
Modern digital products can’t afford to sleep. Whether it's a product launch at midnight, unexpected traffic spikes, or an expired SSL that kills your conversion funnel - downtime costs money, reputation, and customer trust.
Our 24∕7 IT support services are designed to remove those risks. We go beyond passive monitoring. With real-time alerting, incident response, and continuous optimization, we act before your customers even notice something’s wrong.
Real-time infrastructure monitoring
Real-time infrastructure monitoringWe deploy centralized monitoring systems tailored to your architecture. From uptime checks to performance spikes and SSL expiry alerts, we ensure nothing slips through the cracks day or night.
24∕7 incident response & SLA-based coverage
24∕7 incident response & SLA-based coverageOur engineers are always on-call, ready to respond to incidents within agreed SLA windows - under 4 hours. We follow pre-defined runbooks and escalation paths to restore your services swiftly and accurately.
Support system & channel integration
Support system & channel integrationWe plug into your workflows and build automated pipelines to escalate issues, notify your team, and resolve them transparently. You'll never be left guessing who’s doing what.
Scalable support with predictable pricing
Scalable support with predictable pricingOur support isn’t just reactive, it scales with your business. Whether you need a basic 8-incident/month plan or a fully embedded on-call team, we tailor the service to your load and budget.
Your users deserve uninterrupted service. Let’s protect your product from outages— 24∕7.
From startups to scaleups: who relies on 24∕7 IT support
Our 24∕7 support services are built for companies that operate globally, grow rapidly, and depend on uptime, speed, and peace of mind. Whether you're launching your MVP, entering new markets, or scaling a SaaS product with thousands of active users, our always-on infrastructure and incident response team are behind you.
SaaS & tech platforms
Ensures continuous app uptime, smooth CI∕CD pipelines, and rapid incident recovery for global SaaS tools and developer platforms.
Healthcare & wellness platforms
Supports critical booking, consultation, and medical data systems—aligning with requirements for full reliability.
Ecommerce & marketplaces
Keeps your store live 24∕7, reduces cart abandonment from downtime, and handles traffic spikes during promotions and peak seasons.
Startups & product teams
Acts as your remote DevOps team, providing expert coverage while your core developers focus on building and shipping.
Fintech & regulated industries
Delivers uninterrupted service for payment platforms, digital banks, and KYC tools with compliance-ready support protocols.
Media & entertainment
Prevents outages for high-traffic content platforms, streaming services, and media delivery infrastructure operating globally.
Your platform deserves uptime peace of mind. Let's make sure you're always online.
Choose your cooperation option
We provide 24∕7 IT support services in flexible engagement models - from one-time assistance to long-term partnership - so you can choose what fits your business best.
IT infrastructure consulting
Strategic assessments and planning to improve system reliability, performance, and security.
Dedicated support team
Scale your in-house capabilities with certified IT specialists ensuring around-the-clock coverage and issue resolution.
Managed IT services
We handle continuous monitoring, updates, and troubleshooting so your systems stay secure and fully operational.
Custom support engagement
Get a tailored support model - from SLA-based maintenance to hybrid 24∕7 coverage - designed around your business goals.
Ready for worry-free IT operations?
Get continuous system monitoring and expert support to keep your business running smoothly — anytime, anywhere.
FAQs
What does 24∕7 IT support include?
Our 24∕7 IT support covers real-time system monitoring, incident response, helpdesk assistance, and proactive maintenance. We ensure your operations run smoothly — day or night.
How much does 24∕7 IT support cost?
Pricing is fixed - $640∕m. We’ll prepare a custom proposal for IT service and support that fits your business and budget.
Why do businesses need round-the-clock IT support?
Because downtime costs money. With 24∕7 monitoring and instant response, you minimize disruptions, protect data, and keep systems secure and operational — no matter the time zone.
Can you integrate 24∕7 support with our existing IT systems?
Yes. Our engineers can integrate monitoring and alerting into your CRM, ERP, or internal tools, ensuring seamless collaboration and visibility across your ecosystem.
How do I start working with Onix for IT support?
It’s simple — we’ll assess your current setup, prepare playbooks, define your needs, and send a detailed IT support proposal outlining scope, pricing, and SLAs. Once approved, our team gets to work immediately.