CRM Development for CNC Machining Parts Production Company

Name: Onix
Brand: Onix

How Onix developed an intuitive CRM system to automate the ordering process for CNC

In the CNC machining parts industry, efficiency, speed, and precision are critical. Our client clearly understood this long before development began. They came to Onix not just with an idea, but with a well-defined product vision, a deep understanding of their business processes, and a clear picture of how the system should work.

Onix joined the project as a technology partner and an extension of the client’s internal team, helping translate this vision into a reliable, scalable, and secure CRM platform. From the very beginning, both teams worked as one — aligned around a shared goal: building a system that genuinely improves operational efficiency and supports long-term growth.

Manufacturing
Industry
10 specialists
Team size
Israel
Location
4 years
Project duration

[ Business Context ]

The client operates as a provider of CNC machining parts. He receives quote request from customers, provides quotes and manufacturability feedback, manages manufacturing partners to produce the parts, receive the parts and perform quality control before sending it to customers around the world.

The goal of the project was not to rethink the business itself — the client already knew how the product should function — but to implement a technological solution that fully supports and enhances existing expertise, automates routine tasks, and improves transparency across the entire order lifecycle.

While the client had a strong understanding of these processes, much of the work was handled manually. This resulted in long order processing times, complex data management, and limited scalability.

[ Project challenges ]

The Onix team faced the following challenges:

Complex initial back-end logic

Onix encountered the challenge of creating a highly intricate existing back-end logic.

Accelerating order processing

With the aim of enhancing productivity and efficiency, Onix had to devise strategies to expedite order processing without compromising accuracy or quality. This necessitated the implementation of streamlined workflows and optimized algorithms to handle orders swiftly and effectively.

Ensuring data security

Given the sensitive nature of customer data involved in the order processing, safeguarding confidentiality and integrity was paramount. Onix faced the challenge of fortifying the system's defenses against potential security breaches or data leaks, implementing robust encryption protocols and access controls to protect sensitive information.

Simplifying system management

To facilitate ease of use and management, Onix needed to develop the system with intuitive interfaces and streamlined functionalities. This required careful consideration of user experience principles and extensive testing to ensure that administrators could efficiently oversee and manage the system without encountering unnecessary complexities or hurdles.

Let’s transform your operations, accelerate order processing, and enhance productivity.

[ Our solutions ]

The client acted as the product owner, defining business logic, workflows, and priorities.

Onix complemented this expertise by providing technical and architectural solutions. All decisions were made collaboratively, ensuring the final product fully aligned with the client’s expectations.

Back-End Integration

Order Processing Optimization

Data Security Measures

Intuitive System Management

Onix proposed a meticulous approach to integrating the client's complex back-end logic into the new automated system. By conducting thorough analyses and leveraging adaptable integration frameworks, Onix ensured seamless compatibility and functionality, minimizing disruptions during the transition process.

Core technology stack we used

NodeJS,

Vue.JS

[ Results ]

After the system launch, the client saw measurable improvements across the business:

Quote processing time reduced from up to two weeks to a maximum of 48 hours;

Significantly lower manual workload;

Improved data visibility and control;

Stronger customer relationships through faster and more predictable service;

Most importantly, the platform fully reflects the client’s original product vision — now supported by a stable, scalable, and modern technical foundation.

Machinix is able to process more quotes and orders per team member allowing them to offer more competitive price to their customers with higher operation and response speed.