The On-Demand Mobile Platform For 24/7 Towing And Roadside Assistance

Name: Onix
Brand: Onix

A unified digital solution for vehicle towing, emergency assistance, and service dispatch

This case study explains how we helped develop a mobile application for a Canada-based towing company to digitize and streamline roadside service requests.

The platform allows drivers to quickly order towing, request emergency roadside assistance, and locate their vehicle if it has been towed — all through a single mobile interface. The solution replaces fragmented phone-based processes with a fast, transparent, and scalable digital system.

Transportation
Industry
4 specialists
Team size
Canada
Location
3 months
Project duration

Benefits of the app

Instant service requests with clear service selection (no calls needed)

Real-time dispatch coordination

Centralized back-office management for operators

[ Business context ]

The client operates as a 24/7 towing and roadside assistance provider in Montreal, offering services such as car and motorcycle towing, heavy-duty transport, emergency roadside assistance, and long-distance towing.

Despite strong operational capabilities, the service request process relied primarily on phone calls. This created several operational challenges:

﹂High call volumes during peak hours﹂Limited visibility into request status﹂Manual dispatch coordination﹂No digital tracking for customers﹂Inefficient management of service history and reporting

There was no unified digital solution in the city covering roadside services — towing, jump-starts, tire changes, fuel delivery, vehicle unlock, and location tracking. The goal was to build a mobile MVP that simplifies service requests while enabling structured dispatch and administration for the company.

[ Product scope ]

During our collaboration, the Onix team needed to:

Design and develop a mobile MVP for iOS and Android

Enable on-demand vehicle towing requests

Implement roadside assistance service ordering (battery boost, tire inflation/change, fuel delivery, unlock service)

Add vehicle lookup guidance for users whose cars were towed

Build a dispatcher-friendly back-office admin panel

Create a scalable architecture for future service expansion

Ensure reliable performance for 24/7 operations

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[ Solutions we provide ]

Our team was responsible for the end-to-end MVP development, including mobile applications and administrative tools.

We focused on building a fast, intuitive, and operationally efficient platform that aligns with real-world roadside workflows.

During the project, we delivered the following solutions:

Cross-platform mobile app

We developed a mobile application that allows users to quickly select required services — towing, motorcycle transport, heavy-duty towing, battery jump-start, tire assistance, fuel delivery, or vehicle unlock — and submit a request within minutes.

Digital service request flow

We designed a structured request process where users can provide vehicle type, location, issue details, and contact information, reducing dispatcher workload and minimizing miscommunication.

Vehicle recovery guidance module

We implemented an informational flow to assist users who cannot locate their vehicle after towing, guiding them through the appropriate next steps.

Back-office admin panel

Our team developed an internal administrative dashboard that enables operators to view and manage incoming service requests, assign and coordinate dispatch, and manage service categories and pricing logic.

Scalable service architecture

The system was built as a modular MVP, allowing future expansion such as real-time tracking, automated dispatch optimization, payment integrations, and advanced reporting.

Core technology stack we used

React Native,

NextJS

[ Results ]

As a result of our work, the client received a production-ready MVP that digitizes towing and roadside assistance services in Montreal.

Our delivery enabled:

﹂A unified mobile entry point for all towing and roadside services﹂Reduced dependency on phone-based service intake﹂Improved operational coordination through structured dispatch management

﹂Better customer experience with faster, clearer service requests﹂A scalable technical foundation ready for future feature growth

The implemented solution supports 24/7 towing operations by combining mobile convenience with operational control, positioning the company for digital growth in the competitive roadside assistance market.