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  1. Onix
  2. Services
  3. Service Chatbot Dev

Custom AI Chatbot Development Services

Are you looking for a trusted customer service chatbot development company that can build AI-driven, secure, and scalable assistants to transform your support operations? We design smart conversational bots that cut response times, reduce costs, and enhance customer satisfaction.

Trusted by clients worldwide

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successfully delivered
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years of software
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countries represented
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talented developers and
experts on staff

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Custom chatbot solutions for virtual care

Our custom AI chatbot development services are designed to help businesses deliver instant, intelligent, and AI-driven support across industries. We combine automation, NLP, and integration to improve customer experiences, reduce costs, and scale operations.

01

Chatbot recovery & optimization

Audit, enhance, and scale underperforming chatbots to improve accuracy, speed, and ROI, ensuring your AI investments deliver measurable results.

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Virtual customer assistants

Custom AI-powered assistants using advanced NLP to handle complex queries, lead qualification, and routine tasks, freeing human agents for high-value work.

02

CRM & third-party integrations

Seamlessly connect chatbots with CRM, helpdesk, payment, and other platforms to provide personalized customer support and a complete interaction history.

05

Multilingual chatbot solutions

Chatbots capable of communicating in multiple languages to support global audiences, ensuring consistent brand voice and seamless customer interaction across regions.

03

E-commerce & retail chatbots

Intelligent AI assistants that guide customers through purchases, reduce cart abandonment, and drive higher conversion and sales.

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Predictive & data-driven chatbots

AI-powered chatbots that analyze customer behavior, forecast needs, and provide proactive support. These solutions enable personalized interactions, improve retention, and optimize overall workflow efficiency.

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Your customers deserve faster, smarter support. Let’s build or enhance your AI chatbot solution!

AI-based chatbot solutions for smarter customer support

Successful customer service depends on advanced AI & chatbot development services that automate support, enable multilingual assistance, personalize user journeys, and improve response efficiency.

Multilingual customer support chatbots

01

Multilingual customer support chatbotsAI-driven chatbots provide 24/7 assistance in multiple languages, helping companies scale globally and improve customer satisfaction. They eliminate the need for large multilingual teams while maintaining a consistent brand voice.

Chatbot recovery & optimization

02

Chatbot recovery & optimizationWe audit, fix, and enhance underperforming chatbots to ensure faster response, higher accuracy, and improved scalability. This service helps businesses rescue failed projects and maximize ROI from existing chatbot development services for customer service.

CRM & system integrations

03

CRM & system integrationsSeamlessly connect chatbots with CRM, helpdesk, and third-party tools for context-aware, personalized support. Integrated chatbots provide agents with complete customer histories, reducing handling times and improving outcomes.

E-commerce conversational AI

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E-commerce conversational AIDeploy AI chatbots that guide customers through the shopping process, reduce cart abandonment, and drive higher conversions. They can upsell products, recommend items, and recover lost sales through personalized interactions.

Virtual customer assistants

05

Virtual customer assistantsCustom-built AI assistants with advanced NLP for handling complex requests, sales queries, and lead qualification. They automate repetitive tasks and free up human agents for more complex, high-value interactions.

Predictive & data-driven insights

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Predictive & data-driven insightsLeverage AI to analyze customer behavior, forecast needs, and provide proactive support that improves retention and loyalty. Businesses gain actionable insights to personalize offers and strengthen long-term customer relationships.

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Your customers deserve faster, smarter support. Let’s build or enhance your AI chatbot solution!

Projects we delivered for our clients

We build customer service chatbots that deliver real, measurable results — faster response times, higher customer satisfaction, and smoother support operations.

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USA

Beauty, Cosmetics

Cosmetics analysis AI app

Solution:

  • AI-driven chatbot for real-time product analysis

  • Personalized recommendations for each user

  • Seamless CRM and data integration

Result:

  • 45,000+ product evaluations completed

  • 100,000+ engaged users

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Ukraine

Automatic Electric Drive

AI image classification solution

Solution:

  • AI-based image recognition for real-time processing

  • Automated workflow for handling images

  • Integration with CRM and content platforms

Result:

  • Faster response and processing times

  • Reduced operational costs

  • Scalable AI solution for enterprise-level operations

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Kazakhstan

Mobile Communications

LSTM news categorize

Solution:

  • LSTM-based AI for accurate news categorization

  • Integration with CRM and content platforms

  • Automated delivery of categorized news

Result:

  • 93%+ categorization accuracy

  • 40,000+ active users

  • Streamlined workflow and faster data-driven decisions

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Explore our works

Explore how we’ve solved challenges similar to yours.

View case studies
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Who benefits from our chatbot solutions

Smarter communication starts here: AI-powered chatbots that help businesses connect with customers, automate support, and deliver instant, personalized experiences across every channel.

E-commerce & retail

Online stores using AI chatbots to handle product inquiries, process orders, and reduce cart abandonment through real-time assistance.

Customer support teams

Businesses automating repetitive support tickets, FAQs, and routing tasks—allowing human agents to focus on complex cases.

Healthcare & wellness providers

Clinics and health platforms integrating HIPAA/GDPR-compliant chatbots for appointment scheduling, patient triage, and medical FAQs.

Financial & insurance companies

Banks and insurers deploying AI chatbots for onboarding, KYC, and secure claims processing with 24/7 accessibility.

SaaS & tech platforms

Product teams adopting AI chatbots to guide users through onboarding, feature discovery, and in-app troubleshooting.

Travel & hospitality

Hotels, airlines, and booking platforms providing multilingual chatbots to handle reservations, cancellations, and travel updates.

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Choose your cooperation option

We offer AI chatbot services in multiple ways, from strategic consulting to full-scale development, to fit your business needs.

01

Modernization consulting

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Deep audits and a clear roadmap to upgrade or optimize your existing customer support systems.

02

Dedicated team

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Scale your capabilities with chatbot engineers and AI specialists for long-term product growth.

03

Project maintenance

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Ongoing updates, model tuning, and performance improvements to keep your chatbot fast, accurate, and reliable.

04

Custom development engagement

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End-to-end chatbot development tailored to your customer service automation goals.

Insights from our experts

Blog Image

Future of Chatbots: 10 Industry Trends, Market Stats & Forecasts (2025)

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Onix’s Guide to Custom Chatbot Development

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AI in Machine Learning Development: Benefits, Risks, Our Honest Take

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Ready to upgrade your customer support?

Get a fast, expert assessment and see how a smart chatbot can transform your service operations.

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FAQs

How much does it cost to build a custom AI chatbot?

The cost depends on the complexity, features, and integrations you need. A basic chatbot with predefined responses can start around $10,000–$15,000, while advanced AI-driven, NLP-powered bots connected to CRMs or enterprise systems typically range from $25,000 to $60,000+. We always start with a discovery phase to define your needs and provide a transparent estimate.

What are the benefits of custom AI chatbot development for customer service?

A custom-built chatbot can transform how you handle customer interactions. You’ll get: 24/7 support without additional staff costs, instant responses and faster resolution times, personalized customer experiences, scalable communication as your business grows, and data insights to improve your services. Many clients report a 30–40% reduction in support costs and higher customer satisfaction after chatbot implementation.

Do you provide chatbot audits and recovery services?

Yes — if your chatbot isn’t performing as expected, our team can conduct a comprehensive chatbot audit. We review conversation flows, AI training data, and integration points to identify weak spots. Then we provide clear recommendations or help rebuild it into a high-performing, scalable solution.

Can chatbots integrate with my CRM or existing systems?

Absolutely. Our engineers ensure smooth integration with CRMs, ERPs, ticketing systems, and third-party APIs. Whether you use Salesforce, HubSpot, Zendesk, or a custom-built platform, we make your chatbot a seamless part of your workflow.

How long does it take to develop and launch an AI chatbot?

Most projects take between 6–12 weeks, depending on complexity, design, and testing needs. For MVPs, we can often deliver a working prototype within 3–4 weeks.

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