A multi-domain telehealth platform for online prescriptions and medication delivery

Name: Onix
Brand: Onix

Digital clinic infrastructure designed for comfort, privacy, and scale

This case study describes how we designed and delivered a telehealth platform composed of five independent systems, each tailored to a specific user role.

The platform enables patients to complete online consultations, receive prescriptions from licensed providers, and order medications for home delivery — making access to care more comfortable and convenient.

Healthcare
Industry
4 specialists
Team size
USA
Location
9 months
Project duration

Benefits of the app

Fully online prescription and consultation experience

Scalable infrastructure supporting multiple care flows

Centralized coordination between patients, providers, and operations teams

[ Business context ]

Traditional healthcare access often introduces friction for patients seeking treatment — long wait times, scheduling challenges, and discomfort around sensitive conditions.

The client aimed to create a nationwide online clinic and pharmacy model that allows patients to receive prescriptions and medications entirely online.

The core idea was to simplify the patient journey: guide users through structured questionnaires, support medical decision-making by licensed providers, and enable medication delivery directly to the patient’s home.

To support this model, the platform required clearly separated systems for business owners, operational staff, doctors, patients, and marketing.

This approach ensures clarity of roles and scalability of operations.

[ Product scope ]

During our collaboration, the Onix team needed to:

Multiple independent systems for different user roles

Online intake and medication-specific questionnaires

Provider consultations and prescription workflows

Secure communication between doctors and patients

Scheduling and video consultations

AI-assisted decision support based on patient input

Scalable landing and marketing infrastructure

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[ Solutions we provide ]

Our team designed and delivered a multi-domain platform composed of five separate systems, each built for a distinct audience and operational responsibility.

We focused on clear role separation, secure communication, and a flexible infrastructure that supports online prescriptions and medication delivery.

During the project, we delivered the following solutions:

Superadmin system

Store admin system

Consultation & Rx System

Patient system

Marketing website

Questionnaire and intake builders

Messaging & Scheduling

We built a dedicated system for business owners and superadmins to manage platform-level configuration, content, and operational oversight. This system supports control over workflows, access management, and platform-wide settings across all domains.

A separate admin environment was developed for operational teams responsible for managing day-to-day workflows related to medications, user flows, and internal processes. This system allows non-medical staff to support platform operations without accessing sensitive clinical decision-making.

We built a dedicated system for licensed medical providers to review patient submissions, conduct consultations, and issue prescriptions. The platform supports secure access to patient data, integrated communication tools, and structured workflows aligned with online care delivery.

The patient-facing system allows users to complete online questionnaires, communicate with providers, attend consultations, and manage their treatment journey. The experience was designed to be intuitive, private, and comfortable, reducing friction in accessing care.

We delivered landing pages and a supporting website using Webflow, enabling fast iteration, content flexibility, and clear communication of available services. These pages serve as the entry point into the platform and guide users into the consultation flow.

We implemented flexible questionnaire builders that adapt to different medications and treatment paths. These structured intakes collect relevant user input and support downstream medical review and decision-making.

We integrated chat functionality to support communication between patients and doctors, as well as Zoom API and calendar integrations for scheduling and conducting online consultations.

Core technology stack we used

Webflow,

JavaScript / TypeScript,

Custom web applications,

Zoom API,

Calendar integrations,

AI-assisted logic modules,

Secure role-based access control

[ Results ]

As a result of our work, the client received a fully functional telehealth platform composed of five independent yet connected systems, each aligned with a specific user role.

Our delivery enabled:

﹂

Clear separation of concerns across business, operations, providers, and patients

﹂

Fully online consultation and prescription workflows

﹂

Medication-specific intake and questionnaire flows

﹂

Secure communication between doctors and patients

﹂

Integrated scheduling and video consultations

﹂

Scalable marketing and landing infrastructure

﹂

A maintainable platform supported through ongoing support and maintenance

The delivered solution provides a technical foundation for operating an online clinic and pharmacy model focused on accessibility, comfort, and operational clarity.