360° Shower

A complete service that makes the
sanitary professional’s daily routine
easier and customers happier

Learn how we developed the first digital end‑to‑end service that enables sanitary professionals to sell a shower retrofit directly at the customer’s home.

Ecommerce
Industry
3 specialists
Team size
Switzerland
Location
3 years
Project duration

[ Business context ]

DUSCHOLUX, an internationally operating manufacturer of shower walls, contacted us regarding software product development.

Our client wanted to enhance support of the project life cycle when an installer uses DUSCHOLUX products for retrofitting a shower enclosure.

Sanitary professionals needed to manage an increasing number of customer projects, but their internal organization was still running on manual processes. Since customers appreciate service that immediately answers their questions and results in a specific project calculation, developing a new modernized solution was necessary.

Combining digital workflow with a highly interactive product and service presentation was identified as an opportunity to make the sanitary professional’s daily routine easier and customers happier.

Therefore, DUSCHOLUX developed a new concept to improve the service workflow between the installer, customer, and DUSCHOLUX by introducing four dedicated apps that sync their data over a cloud.

The Onix team was responsible for:

Ensuring an effective and transparent development process

Identifying and collecting requirements to meet project and business goals

Creating a multi-project consisting of desktop, mobile, and tablet apps of different functionality and role within the project

Minimizing time for the development process by creating a single codebase

Ensuring proper operation of the apps on different platforms and devices

Providing solutions for tracking errors and app crash monitoring

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The apps we crafted benefit four user groups:

Sales manager

Sales manager creates an offer on the Tablet App for the installation of a customized shower enclosure.

Installer back-office agents

Installer back-office agents order shower components from DUSCHOLUX and coordinate the installer workforce using the PC App.

Professionals

Professionals manage their daily jobs and record completed projects with the Smartphone App.

DUSCHOLUX service center agents

DUSCHOLUX service center agents support the installer through their dedicated Service App.

How 360° Shower service works

All steps from configuring the shower enclosure to preparing the offer, managing logistics, and running the installation work itself are covered by particular apps that ensure a seamlessly integrated project life cycle.

The app’s user flow:

DUSCHOLUX agent and sales manager

DUSCHOLUX agent and sales manager (Premium Partner PP) create a project that includes all client’s data.

DLX creates a lead

DLX creates a lead, qualifies it, assigns it to a Premium partner, and then PP sets consultation data directly with EK.

The consultation day

On the consultation day, the PP sales rep selects all parameters for the order and records them in the tablet app. All data can be changed and confirmed at this stage.

The PP sales rep generates an offer

After confirmation, the PP sales rep generates an offer specifying all the order details, including the prices and total price. The manager then sends this offer to the client’s email for review and/or approval.

PP orders components

PP orders components first to know when production is complete. The DUSCHOLUX agent confirms the first possible delivery, and after that, PP can set an installation date with a customer.

An installer performs their work

When everything is ready, an installer performs their work at the client’s address. To confirm the work is properly done, an installation professional must generate a report with photos and videos.

The DLX agent receives a report

The DLX agent receives a report, and the Premium Partner receives confirmation that they have finished all the steps and can create an invoice.

Stages described

At some of the stages described (when a project is created, an offer is created, and work is performed), the customer can review any details and, if needed, contact customer support service.

Solutions we provide

The Onix team built several related but functionally different apps using different platforms: universal Windows apps (UWP-universal Windows platform), tablet apps (iOS/Android React-native), and smartphone apps (iOS/Android React-native).

The main challenge was implementing the project, which included 38 project statuses across different apps at different stages. This made the project development challenging but interesting.

Effective project management

Managing customer projects is now easier since all data is available across all devices.

Whether sales reps, back-office employees, or installation professionals engage in a customer project, all information is consistently available from consultation to installation.

Creating offers in real‑time

Installers can configure a solution together with the customer on the Tablet App, demonstrating a variety of options. Price calculation is easy due to predefined packages and can be adjusted according to the situation.

Finally, the offer is created in real-time, compiling all data collected throughout the configuration process. The customer can directly confirm the offer on the tablet or receive it by email for review.

Ordering with a click

Since all data of a specific customer project is already available digitally, Installers can order all DUSCHOLUX components for a customer project with a click.

The app automatically identifies the products that come from the installer’s stock. The delivery date is scheduled based on the installation date at the customer’s home.

Field service management

360° Shower also supports installers managing the field service. A customer project can be assigned to an installation professional right in the app.

The professional receives a notification in the Smartphone App then and can prepare the service accordingly. In the case that installation support is required, installers can book a DUSCHOLUX service technician with the app.

Multimedia reporting feature for the installer

To confirm the work is properly done, an installation professional must generate a report with photos and videos.

Moreover, installers can leave comments on the job. This feature allows all stakeholders to be aware of the work done and ensure its quality.

Core technology stack we used

GraphQL,

Apollo v3,

Rollbar,

Code Push,

React Native,

React Native Windows,

React Native Paper,

Storybook,

i18next,

Azure DevOps Server,

Visual Studio App Center,

React Native Document Picker

[ Client testimonial ]

Here is our client's statement about their experience with the Onix services

“It is a pleasure working with ONIX. We have been growing as a team, and everyone was committed to success right from the beginning. ONIX went the extra mile to deliver in time, and their approach to building on a single codebase has proven to be excellent.”

Product Owner 360° Shower

Barbara Dietz

[ Results ]

Using robust and top-tier technology, the Onix team helped DUSCHOLUX build a reliable digital end‑to‑end service that empowers their customers to receive state‑of‑the‑art service when selling and installing a retrofit shower enclosure.

The company plans to expand the feature set further by introducing custom measure management. Installers can then configure shower enclosures down to the last millimeter.

This will require a smart combination of visual effects and product data to avoid entering invalid measures.

The Onix team, in turn, is ready to design, build, and maintain whatever innovative solutions and unique features DUSCHOLUX might entrust us with.