A complete service that makes the sanitary professional’s daily routine easier and customers happier
DUSCHOLUX, an internationally operating manufacturer of shower walls, contacted us regarding software product development. Our client wanted to enhance support of the project life cycle when an installer uses DUSCHOLUX products for retrofitting a shower enclosure. Therefore, DUSCHOLUX developed a new concept to improve the service workflow between installer, customer, and DUSCHOLUX by introducing four dedicated apps that sync their data over a cloud.
That’s how they came up with the idea of the end-to-end digital service and turned to the Onix team for assistance with realizing their exciting idea.
Sanitary professionals need to manage an increasing number of customer projects, but their internal organization was still running on manual processes. Since customers appreciate service that immediately answers their questions and results in a specific project calculation, developing a new modernized solution was necessary.
Combining digital workflow with a highly interactive product and service presentation was identified as an opportunity to make the sanitary professional’s daily routine easier and customers happier.
Ensuring an effective and transparent development process
Identifying and collecting requirements to meet project and business goals
Creating a multi-project consisting of desktop, mobile, and tablet apps of different functionality and role within the project
Minimizing time for the development process by creating a single codebase
Ensuring proper operation of the apps on different platforms and devices
Providing solutions for tracking errors and app crash monitoring
Sales manager creates an offer on the Tablet App for the installation of a customized shower enclosure
Installer back-office agents order shower components from DUSCHOLUX and coordinate the installer workforce using the PC App
Professionals manage their daily jobs and record completed projects with the Smartphone App
DUSCHOLUX service center agents support the installer through their dedicated Service App
All steps from configuring the shower enclosure to preparing the offer, managing logistics, and running the installation work itself are covered by particular apps that ensure a seamlessly integrated project life cycle.
The Onix team built several related but functionally different apps using different platforms: universal Windows apps (UWP-universal Windows platform), tablet apps (iOS/Android React-native), and smartphone apps (iOS/Android React-native). The main challenge covered the implementation of the project, including 38 project statuses across different apps at different stages. This made the project development challenging but interesting.
Managing customer projects is now easier since all data is available across all devices. No matter whether sales reps, back-office employees, or installation professionals engage in a customer project, all information is consistently available from consultation to installation.
Installers can configure a solution together with the customer on the Tablet App, demonstrating a variety of options. Price calculation is easy due to predefined packages and can be adjusted according to the situation at a premise. Finally, the offer is created in real-time, compiling all data collected throughout the configuration process. The customer can directly confirm the offer on the tablet or receive it by email for review.
Since all data of a specific customer project is already available digitally, Installers can order all DUSCHOLUX components for a customer project with a click. The app automatically identifies the products which come from the installer’s stock. The delivery date is scheduled based on the installation date at the customer’s home.
360° Shower also supports installers managing the field service. A customer project can be assigned to an installation professional right in the app. The professional receives a notification in the Smartphone App then and can prepare the service accordingly. In the case that installation support is required, installers can book a DUSCHOLUX service technician with the app.
To confirm the work is properly done, an installation professional must generate a report with photos and videos. Moreover, installers can leave comments on the job. This feature allows all stakeholders to be aware of the work done and make sure of its quality.
Enhanced business process efficiency
Timely and high-quality customer service
Reduced manual work
More happy customers
“It is a pleasure working with ONIX. We have been growing as a team, and everyone was committed to success right from the beginning. ONIX went the extra mile to deliver in time, and their approach to building on a single codebase has proven to be excellent.”
Using robust and top-tier technology, the Onix team helped DUSCHOLUX build a reliable digital end-to-end service that empowers their customers to receive state-of-the-art service when selling and installing a retrofit shower enclosure.
The company has plans to further expand the feature set by introducing custom measure management. Installers can then configure shower enclosures down to the last millimeter. This will require a smart combination of visual effects and product data to avoid entering invalid measures. And the Onix team, in its turn, is ready to design, build, and maintain whatever innovative solutions and unique features DUSCHOLUX might entrust us with.