The white-label solution that enables healthcare at home
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This software should help organizations to enhance home-based care, improve patient discharge planning, limit avoidable hospital admissions, and many more.
Our client wanted to build a branded mobile application & admin panel that would allow healthcare organizations to make it easy for their customers to reach out for help and to provide the right help. Healthcare organizations could purchase the package of services without the need to take on the design and development, work with App Store & Google Play, support, and update an app.
So, customers get advantages of the technology without any hassles. Targeted education, remote monitoring, behavioral science, and connection to clinical guidance — all in one app.
But the previous codebase and design were outdated, so we had to develop an infrastructure for multiple branded apps, build the apps from scratch, and reinvent UX.
A professional team of Onix specialists followed the fine-tuned development process to create a first-class platform for patient self-care:
Collect requirements to define the main product features and meet business goals.
Set up a transparent and fine-tuned development process.
Conduct the discovery phase to reinvent the UX and develop the specification so that the developers can start the work as soon as possible.
Ensure a holistic solution consisting of mobile apps (iOS and Android) and a web app of different functionality and role within the product.
Implement reliable and advanced technologies to ensure high software operation and proper functioning.
The mobile app allows patients, carers, and the patient's personal network to:
A dashboard enables customers to:
The product offers a particular task tracker for the people who help those in need.
The product is constructed to adopt the organization’s unique branding.
The product is developed as a white-label solution meaning any organization can buy and integrate it into its system.
The super admin of the product can regulate the number of features each white-label copy has according to the client’s needs.
Clinicians and administrators reap the rewards of enhanced patient flow, secure discharge of patients, lower home-based risks, heightened patient health results, and reduced avoidable hospital visits.
Payers benefit from decreased medical costs due to the prevention of adverse events and monetary gains from a higher quality performance and improved patient experience.
Patients can take control of their care by identifying needs, routinely assessing potential risks, and organizing personal networks.
Relatives and friends understand precisely what care is necessary. They are guided by screening outcomes and education that have been clinically developed to offer the best possible care.
Is the user (owner of the network) who creates a network to identify the tasks needed, coordinate help for a specific person, and communicate with the help network.
Is a user who has the same rights as the Captain but can't delete the network or change Captain.
Is a user who is part of a specific help network, can accept tasks, and view patients' information.
Is a "helper" user, but they can view and can accept "inner circle only" tasks and can view and comment on "inner circle only" chat topics.
Is a network of users who are aimed to help a specific person. It can be family members, friends, neighbors, etc.
From the first days of working on the digital health solution, it became clear that to make it successful in the market, we needed to develop effective platform architecture that would guarantee an ability to scale the product on demand, a smooth platform operation, and a pleasant user experience.
The primary killer solution was the project's business architecture which allowed us to adjust the white-label self-management healthcare app to the company's branding (logos, colors, etc.) and customize it for their needs.
Thanks to a specially designed algorithm, members contact others who’ve experienced similar treatment paths, suffer similar side effects, or have similar worries and concerns.
Questionnaires allow users to define which help they need to provide. According to it, the pool of tasks is created and distributed via the Task Manager, which is the app's core.
Flexible task management system allows creating/editing a task and taking one or a series of tasks.
From the first days of working on the digital health solution, it became clear that to make it successful in the market, we needed to develop effective platform architecture that would guarantee an ability to scale the product on demand, a smooth platform operation, and a pleasant user experience.
The main goal of the discovery was to define a straightforward app workflow, specify key features, reinvent the UX, and develop the specification so the developers could start the work as soon as possible.
At the beginning of the project, there needed to be more details to provide a precise estimation. So, Onix came up with the estimation based not on dev hours but on the devs' quantity needed to complete the project by the deadline, which was quite strict.
We discussed with the client the possibility of allocating additional resources to cover timing risks. But, we've managed to finish the project on time at a lower cost.
Сreating a minimum viable product (MVP) allowed us to understand the target audience's needs and reduce time to market.
So, at the very beginning, we got from the client:
When our specialists started to review the design, we found out that the user flow and UX were not thought over. The app seemed to be not very user-friendly, and the navigation was ambiguous.
Also, there was no specification that developers could start to work with.
The main challenge was to invent a comfortable and user-friendly UX that would make users intuitively navigate through quite a lot of information and app functionality.
The team worked through 10 different versions of the Home page and performed user and UX testing, trying out every possibility and combination to make UX simple, understandable, and functional.
Flow of creating/managing a task or a series of tasks is highly flexible, so users can create tasks quickly and pick almost any possible options for dates and timing.
This development approach enables us to make ongoing improvements avoiding any issues and delays.
The main task was to develop a healthcare app for self-management (iOS and Android) and a web app. We decided to choose React Native since it:
For backend development, we chose NodeJS, which is fast, has a large number of libraries, and is well suited for applications such as GG, which contains a large number of requests, but there are no very complex calculations.
As a result, we had a fast, high-quality, and effective development with a compact team that professionally implemented the client's ideas into a viable product!
React.js
Node.js
Sass
Firebase
Socket
JSON Web Token
Postgres
Twilio
SendGrid
Reduxjs/redux-thunk
Figma prototype
Figma
The team is very responsive to our needs as an early-stage company and we would not have been able to achieve our early success without them.
The Onix team successfully completed the product's feasibility study, did all background work required for successful MVP development, and after the app release, the product moved under Onix support.
Now our specialists work on changes and updates based on the customers' needs and users' feedback.